Refund & Cancellation Policy

This Refund & Cancellation Policy describes the terms under which RentKro (“we”, “our”, “us”) handles payment-related issues, including subscription cancellations, refund eligibility, and exceptions. By using the RentKro platform or making any payment, you agree to the terms outlined here.

1. Overview

RentKro is a digital platform that enables property owners, managers, and tenants to connect for rental services. We operate on a **subscription-based and service-fee model**, and the payments made on the platform are for digital services such as:

• Property listing plans (Free, Basic, Premium, or Custom)
• Tenant management and rent management tools
• Smart app features and in-app purchases
• Promoted or featured listings

2. Cancellation Policy

• Users may cancel a subscription or plan anytime from their RentKro dashboard under the billing or account settings section.
• Cancellations made **before the activation of a service** or **within 24 hours of payment (if not used)** may qualify for a refund as per the terms below.
• Once a plan is activated and property listings, leads, or smart features have been used, the cancellation will not qualify for a refund.
• For recurring subscriptions, users must cancel at least **48 hours before the next billing date** to avoid automatic renewal.

3. Refund Policy

Refunds are only applicable in certain verified cases. RentKro ensures transparency and fairness, but since the services are digital and instantly accessible, refunds are **limited to specific conditions** as mentioned below:

A. Refund Eligibility

• Refunds will be processed only if the user has made a payment but has not yet availed or activated the service.
• If a technical error or duplicate transaction occurs during payment, the user must notify us within **72 hours** at support@rentkro.in .
• Refunds may be approved if a listing or service was not activated due to a verified system error from RentKro’s side.

B. Non-Refundable Payments

• Payments made for services already activated or consumed, such as listing views, leads, or promotions, are **non-refundable**.
• One-time setup charges, verification fees, or promotional upgrades are not eligible for refunds.
• Subscriptions that have expired or been used for tenant management cannot be refunded.

C. Refund Process

• Refund requests must be sent to support@rentkro.in with transaction details, payment ID, and reason for request.
• Approved refunds will be credited back to the original payment source within **7 to 10 working days**, depending on the bank or payment gateway.
• Refunds for payments made via UPI, debit/credit card, or wallets will follow standard bank timelines.

4. Payment Gateway and Transaction Security

All payments on RentKro are securely processed through PCI-DSS-compliant gateways such as Razorpay or Stripe. We do not store card numbers or bank credentials on our servers. Users are encouraged to use only authorized payment methods. Any unauthorized transaction detected should be reported immediately to both RentKro and the bank.

5. Refund for Failed Transactions

• If your payment was debited but not reflected on RentKro, the transaction will automatically be reversed by your bank within **5–7 business days**.
• If the amount is not refunded automatically, please contact support@rentkro.in with your payment details.

6. Dispute Resolution

Any disputes regarding payment or refund will be addressed by our support team. If unresolved, the matter will be escalated to the finance department. RentKro’s decision on refund eligibility shall be final and binding.

7. Changes to this Policy

RentKro reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time to reflect changes in business practices or legal requirements. The updated policy will be available on our website.

8. Contact Information

Last updated: October 2025